Privacy Policy for Tender Mama Tribe
1. Introduction
At Tender Mama Tribe, accessible at tendermamatribe.com, we are deeply committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or use our website and services. We adhere strictly to the requirements of global data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), with a privacy-first approach to your rights and expectations.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and account holders interacting with tendermamatribe.com. For purposes of data privacy laws, Tender Mama Tribe is the data controller of your personal data and is responsible for the processing and protection of your personal information.
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].
3. Categories of Personal Data We Process
We collect and process the following categories of personal information:
a. Usage Data
Information about how you interact with tendermamatribe.com, including IP address, browser type, session duration, referral URLs, pages viewed, and navigation paths.
b. Account Data
Details you provide when creating an account or making a purchase, such as your name, mailing address, email address, and phone number.
c. Profile Data
Information related to your preferences, past purchases, wish lists, browsing behavior, and usage patterns.
d. Communication Data
Records of communications with customer support, email correspondence, and online interactions for service inquiries and feedback.
e. Technical Data
Device type, operating system, browser plug-ins, unique device identifiers, language settings, and system configuration data.
f. Transaction Data
Details of products purchased, payment information (processed by third parties), delivery address, purchase history, and billing records.
g. Preference Data
Your preferences concerning marketing communications, newsletters, opt-in/opt-out records, and product or service interests.
4. Legal Bases for Processing Personal Data
We process your personal data under the following lawful bases, as defined under applicable privacy regulations:
– Consent: You have provided your clear and explicit consent for us to process your data for a specific purpose (e.g., email newsletters).
– Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., fulfilling orders).
– Legal Obligation: Processing is required to comply with legal or regulatory obligations.
– Legitimate Interest: Processing is necessary for the legitimate interests of our business operations, provided those interests are not overridden by your rights and interests (e.g., fraud prevention, improving the user experience).
5. Your Data Protection Rights
Under applicable privacy laws, you have the right to:
– Access – Request copies of personal data we hold about you.
– Rectification – Request correction of inaccurate or incomplete information.
– Erasure – Request deletion of your personal data, subject to limitations under the law.
– Restriction – Request restrictions on how we process your information.
– Portability – Request to transfer your data to another service provider, where technically feasible.
– Objection – Object to data processing based on legitimate interests or direct marketing.
– Withdraw Consent – Withdraw previously given consent at any time.
To exercise any of these rights, please email us at [email protected].
6. Security Measures
We implement a comprehensive array of organizational and technical security measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. This includes:
– Use of secure, encrypted communications (HTTPS and SSL).
– Access controls and user authentication.
– Secure storage infrastructure and routine backups.
– Employee training on data protection responsibilities.
While no system is completely secure, we actively monitor and enhance our protocols to ensure the safety of your data.
7. International Data Transfers
Personal information processed by us or by third parties on our behalf may be transferred and stored in countries outside of your jurisdiction. When data is transferred internationally, we ensure adequate protection by relying on standard contractual clauses approved by the European Commission or other legally valid transfer mechanisms. We remain committed to ensuring all data transfers comply with applicable privacy regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable laws. Standard retention periods include:
– Account and Profile Data: Retained while your account remains active and up to 24 months after closure.
– Transaction and Communication Data: Retained for 7 years for legal and business compliance purposes.
– Technical and Usage Data: Retained up to 12 months from collection.
– Marketing Preference Data: Retained until you opt out or withdraw consent.
9. Cookie Policy
Tender Mama Tribe uses cookies and similar tracking technologies to enhance your experience on tendermamatribe.com. We categorize cookies as follows:
– Essential Cookies: Required for core functionality such as authentication, shopping cart, and navigation.
– Functional Cookies: Enable enhanced features like remembering user preferences.
– Analytics Cookies: Help us understand user behavior on the site for performance evaluation using tools such as Google Analytics.
– Performance Cookies: Support website optimization by monitoring loading speed, page errors, and usage patterns.
Cookies do not contain personally identifiable information unless you provide such information voluntarily.
10. Cookie Management and Compliance
You can control and manage cookie settings directly from your browser or upon your first visit via our cookie consent management tool, in accordance with GDPR and CCPA compliance standards. You may:
– Accept or reject specific categories of cookies.
– Withdraw your cookie consent at any time.
– Set browser preferences to block or delete cookies.
Disabling certain cookies may affect some functionality and features of tendermamatribe.com.
11. Special Protections for Children Under 13
We do not knowingly collect or process personal information from children under the age of 13. If we become aware that such data has been provided without verifiable parental consent, we will promptly delete it. If you believe that a child has submitted personal data to us without guardian approval, please contact us at [email protected] so we can take appropriate action.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or technological enhancements. Any material changes will be communicated via a prominent notice on tendermamatribe.com or through direct communication channels where appropriate. Continued use of our website or services after changes have been posted indicates your acceptance of the revised terms.
13. Contact Us
If you have questions, concerns, or would like to exercise your rights under this policy, please reach out to us at:
Email: [email protected]
Website: https://tendermamatribe.com
We are committed to maintaining your trust and approach all privacy matters with transparency and diligence.
In full compliance with GDPR, CCPA, and other applicable laws, Tender Mama Tribe remains dedicated to the secure, fair, and ethical treatment of your personal data. Please don’t hesitate to contact us with any privacy-related concerns.