Privacy Policy
1. Introduction
Tender Mama Tribe (“we,” “us,” or “our”) values and respects your privacy. We are firmly committed to protecting your personal data and handling it with the highest standards of confidentiality, integrity, and transparency. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your personal information when you visit and interact with our website, tendermamatribe.com (“Website”), and outlines your privacy rights and choices under applicable data protection and privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, account holders, and customers who access or use our Website, products, and services. For the purpose of applicable data protection laws, Tender Mama Tribe is the data controller of your personal data collected through tendermamatribe.com.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].
3. Categories of Personal Data We Process
We collect and process personal data falling into the following categories:
a. Usage Data
This includes information about how you use the Website, such as your IP address, browser type and version, timestamped session data, referral sources, pages visited, time spent on pages, and other diagnostic data collected automatically during your interaction with tendermamatribe.com.
b. Account Data
When you create or maintain an account with us, we collect your full name, email address, mailing address, phone number, and other relevant registration information.
c. Profile Data
We collect data related to your preferences, interests, purchase history, user behavior on the Website, and responses to surveys or questionnaires.
d. Communication Data
If you contact us directly, by email or via our Website, we collect the content of your inquiries, support requests, order history, communications history, and any personal information provided during those exchanges.
e. Technical Data
Technical data includes device identifiers, operating system details, browser platform, screen resolution, device name, mobile information, and system configuration details.
f. Transaction Data
For purchases or paid services, we may collect payment card details in accordance with PCI compliance standards (processed via reputable third parties), billing address, shipping address, and order or delivery information.
g. Preference Data
Includes your communication preferences, consent to email or SMS marketing, product interest categories, and engagement with promotional content.
4. Legal Bases for Processing Personal Data
We process your personal data on the following lawful grounds, as permitted under the GDPR:
– Consent: Where you have explicitly provided consent, such as subscribing to our newsletter or accepting cookies.
– Contractual Necessity: When processing is necessary to fulfill a contract with you (e.g., to deliver purchases or customer support).
– Legal Obligation: Where processing is necessary to comply with regulatory or legal obligations.
– Legitimate Interests: Where necessary for our legitimate interests, such as improving the Website, understanding user behavior, and maintaining security, and these interests do not override your fundamental rights and freedoms.
Under the CCPA, our use of personal data does not involve selling or sharing your personal information in exchange for monetary or other valuable consideration, unless otherwise clearly stated and consented to.
5. Your Rights
Subject to applicable data laws, you may exercise the following rights:
– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to legal retention requirements.
– Right to Restriction: You may request limited processing of your personal data under certain conditions.
– Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes.
– Right to Opt-Out: Under the CCPA, you have the right to opt-out of any “sale” or “sharing” of personal information, as defined under the law.
– Right Not to Be Discriminated Against: You will not be discriminated against for exercising your privacy rights.
To exercise any of your data rights, please contact us at [email protected]. We will respond to all valid requests in accordance with applicable legal timelines.
6. Security Measures
We implement appropriate organizational and technical safeguards to ensure the confidentiality, integrity, and resilience of your personal data, including but not limited to:
– Data encryption (HTTPS/SSL) during transit and, where applicable, at rest
– Access control based on role-based permissions
– Secure server infrastructure with up-to-date firewalls
– Regular data backups and recovery procedures
– Mandatory internal data protection training for staff
While we take reasonable measures to secure your data, no method of transmission or storage is 100% secure, and users provide data at their own risk.
7. International Data Transfers
If you are located outside of the United States and choose to use our Website, your data may be transferred to, processed, and stored in the United States or other jurisdictions that may not provide the same level of data protection as your home country. We adhere to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission and other legal transfer mechanisms to ensure adequate protection for international transfers.
8. Data Retention
We retain your personal information only as long as necessary to:
– Provide the services you request
– Comply with legal obligations
– Resolve disputes
– Enforce our agreements
The specific retention period varies depending on the data type:
– Account Data: Stored as long as your account is active or upon request for deletion
– Transaction Data: Retained for at least 7 years for tax and audit purposes
– Communication and Support Data: Stored for up to 3 years from last contact
– Preference and Marketing Data: Retained until consent is withdrawn or unsubscribed
– Usage and Technical Data: Typically anonymized or deleted within 12 months
9. Cookie Policy
Our Website uses cookies and similar technologies to enhance user experience and collect essential data. These may include:
– Essential Cookies: Necessary for website functionality (e.g., login, shopping cart).
– Functional Cookies: Remember your settings and preferences.
– Analytics Cookies: Gather aggregated data about how users interact with our content.
– Performance Cookies: Improve Website load speed and user interface responsiveness.
Third-party tools (e.g., Google Analytics, Facebook Pixel) may also use cookies on our Website.
10. Managing Cookies and Your Rights Under GDPR & CCPA
Upon your first visit to tendermamatribe.com, you will be presented with a cookie management tool allowing you to accept or reject non-essential cookies. You may update your consent preferences at any time through your browser settings or via our Cookie Settings panel. You can also:
– Request to review, delete, or restrict cookie-related data.
– Exercise CCPA rights, including the right to know, delete, or opt-out of sales (if applicable).
11. Children’s Privacy
The Website is not directed to, nor intended for use by, children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently processed such data, we will promptly delete it. Parents or legal guardians who believe their child has submitted personal data may contact us at [email protected] to request its removal.
12. Policy Updates
We reserve the right to amend or revise this Privacy Policy at any time, in response to operational, legal, or regulatory changes. Changes will be posted on this page, and you are encouraged to review it periodically. In the event of significant changes, you may be notified by email or an alert on the Website.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our privacy team at:
Email: [email protected]
Website: https://tendermamatribe.com
We are committed to upholding your privacy rights and ensuring compliance with all applicable data protection laws. Please reach out to us if you have any privacy-related concerns.